Support

We're a small studio — often the developer answers you directly.

Have a question, found a bug, or want to suggest a feature? Send us a note and we'll get back to you, usually within a couple of days.

An illustrated user guide is on the way as the app nears release.

Is my data backed up?

Your data is stored on your device and, if you have iCloud turned on, syncs privately across your Apple devices through iCloud. Keeping iCloud enabled is the best way to make sure your history is safe and available on a new device.

My data isn't syncing between devices

Make sure each device is signed in to the same Apple ID and that iCloud Drive is enabled in Settings. Syncing can take a moment after you make changes.

Something's not working

Email us with your device model and iOS version, and a short description of what happened. Screenshots help.

New to Cloudbreak? The user guide walks through every feature, step by step.

Weather isn't showing for my area

Cloudbreak needs location access to show local conditions. Enable it in Settings → Privacy & Security → Location Services → Cloudbreak, or add a location manually in the app.

How do I connect my own weather station?

In the app's station settings, choose your provider (Ambient Weather, Tempest, Davis, Netatmo, or PWSWeather) and enter the API key from your provider account. Your key stays on your device and is used only to reach that provider.

How do I turn alerts on or off?

Weather and fire alerts are opt-in. Manage them in the app's notification settings, or in Settings → Notifications → Cloudbreak.

About the fire-weather and smoke data

Fire-weather risk, active-fire, and air-quality information is drawn from public sources (NASA FIRMS, NIFC, the National Weather Service, and AirNow). It is for general awareness only — always follow official guidance from local authorities in an emergency.

More

See our privacy policy and terms of use.